Return Policy Page

Return Policy – TS Textile

At TS Textile, we strive to ensure the quality of every product we deliver. However, if there is an issue, we accept returns under certain conditions. Please read our return policy carefully:

1. Return Window:

• Customers must request a return within 2 days of receiving the product.

2. Eligible Conditions for Return:

• Wrong product delivered (wrong design, color, or size)

• Manufacturing defect or damage

• Product does not match the confirmed order specifications

3. Conditions NOT Eligible for Return:

• Used or washed products

• Custom-made products (e.g., based on customer-specific sizes)

• Return request based only on change of mind

• If the product is correct but the customer simply does not like it

4. Return Process:

• Contact us first via phone, inbox, or email

• You may be asked to send a photo or video as proof

• Our team will review and confirm eligibility

• If approved, you must return the product via courier

• Once we receive the returned product, we will send a replacement or resolve the issue within 7 business days

5. Refund Policy:

• We generally do not offer refunds

• In rare or special cases, refunds may be considered on a case-by-case basis

Your satisfaction is important to us. If you face any issues, please reach out—we’re always ready to help!