Support Policy Page

Support Policy – TS Textile

At TS Textile, we are committed to providing excellent customer service. Our support policy outlines the scope of support we offer, available channels, and response times to ensure a smooth and satisfying experience for our customers.

1. Support Availability:

• Working Hours: Saturday to Thursday, 10:00 AM – 8:00 PM (BST)

• Weekly Off: Friday

2. Support Channels:

We provide support through the following channels:

• Phone Support: ? +8801740777281

• Facebook Page Inbox: [facebook.com/TSTextileBD]

3. Response Time:

• Phone Calls: Immediate or within working hours

• Facebook: Within 12 to 24 hours on working days

4. Support Scope:

We provide assistance with:

• Order-related queries (status, changes, delivery)

• Product information and customization options

• After-sales service (issues with delivered products)

• General questions regarding fabric, size, or usage

5. What We Don’t Support:

• Third-party product issues not purchased from us

• Repairs or alterations beyond our scope of service

• Support outside our working hours

6. Order Modifications or Cancellations:

Order changes or cancellations must be requested within 12 hours of placing the order. After production starts, changes may not be possible.

7. Escalation:

If your issue is not resolved within a reasonable time, you may escalate it by emailing our supervisor team at: ? care@tstextile.com

We value your time and trust. Our team is always here to help you with any issues or questions related to our products and services.